HOTLINE TRAINING HELD ON THE 1ST AND 2ND OCTOBER, 2016 LAGOS, NIGERIA

The hotline has receive 1005 callers and has reached 4835 people through dissemination strategies which include publications and social media .For more information see link:Facebook : https://web.facebook.com/msrosyhotline/ and Website: http://giwynn.org/index.php/ms-rosy-hotline/

HOTLINE TRAINING HELD ON THE 1ST AND 2ND OCTOBER, 2016 LAGOS, NIGERIA

Workshop Overview


THEME:  Training of counsellors, lessons, learning and sharing with International counsellors on “management and setting up of toll free hotline “

GOAL:  Strengthening the capacity of staff and volunteers on how to set up a toll free hotline to reach more women with information about Reproductive health and rights

           OBJECTIVES
1.    Increasing counsellors’ knowledge on how to set up toll free hotline and team
2.       Increasing    the counsellors knowledge  on how to respond to callers by the end of the 2days training

3   Capacitating  counsellors to   be able to re train other counsellors

 
          SESSIONS’ SUMMARIES

The training commenced by 9am In GIWYN office in Lagos Nigeria. A total of 12 participants were in attendance at the training and 3 facilitators Sybil Nmezi, Mageda Brenda and Kinga Jelinska. This was followed by self-introduction by participants and facilitators. Rules and guiding principles of the day were mapped out (See  Annex) . The situation of Reproductive and Maternal Mortality in Nigeria was reviewed; the counsellors were thought such topics as: the need for a toll free hotline, principles of the hotline, Legal rational for the hotline, setting up of a hotline and qualities of a good counsellor. Update of the existing hotline Ms Rosy Hotline. The participants were tested on value clarification, through role play  counsellors practiced  hotline protocols. how to respond to callers and call back. Topics on  self-care  and burnout and security issues were all discussed to identify how secured the counsellors are when doing their work.

The evaluation report indicates that the expectations of the trainees were mate at the end of the two days training

LESSONS LEARNT AND RECOMMENDATIONS

Prior to the 2 days training the toll free has been installed with the inverter and the solar energy that enable the International Voice Response (IVR) technology to work for 24 hours daily.  The Participants’ knowledge were  increased on how to set up toll free hotline and team work including   responding to callers. There was proper understanding of how to handle the hotline efficiently and effectively. The 12 councillors   became better equipped and energized     to re-train other people .  The councillors learned new strategies of  handing the  media and the languages to  be used to avoid getting on to trouble .

The participants became aware  of the  SMART concept of creating an objectives

 There were new innovations  on creating security strategies such as   passwords  and types of security  using the right code of language and website to ensure the counsellors are  secure as they do their work.

 

Safe Choice Information, Maternal Mortality,Abortion, Security, Ms Rosy

CALL +1(855)-553-1550-  Ms Rosy is now, TOLL FREE!

Ms-Rosy Hotline is an information Service which puts power and decision in the hands of women to save their lives, it creates a platform where women have increased access to Modern Technology that gives information and Knowledge, on    Safe Choice and Safe birth through a telephone hotline. Women themselves must act to expand access to reliable Reproductive Health information. This hotline is a resource for women. WOMEN CAN ACT NOW, THEY CAN CALL MS ROSY HOT-LINE FOR INFORMATION TO SAFE THEIR LIVES

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Principles Of The Toll Free Hotline
According to the facilitator and the participants through interactive session ,Ms Rosy Hotline is a health hotline (reproductive health) and information service, that is based on the following principles :
• it is a referral service, on reproductive health issues that gives
reliable information.
• The callers view must be respectful
• It reduces communication gap between the caller and the hotline officer
• It allows freedom of accessing information
• The hotline must give accurate scientific information
• The hotline must ensure the protection of women’s dignity and right
• It enables women to become advocates of themselves
• To helps the women to know more about their reproductive rights
• The hotline officer must be patient with her caller
• It enhances proper case management
• It encourages follow up when necessary